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Privacy Policy

Last updated: March 31, 2026

Veileron ("we," "us," or "our"), operated by So Cal Media Network, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit veileron.com or use our services.

1. Information We Collect

We collect the following categories of personal information that you provide directly to us:

  • Name
  • Email address
  • Phone number
  • Business name and information
  • Any additional information you provide when submitting a form or contacting us

We may also automatically collect certain technical data such as IP address, browser type, and pages visited through standard server logs and cookies.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To schedule and conduct discovery calls and consultations
  • To provide, manage, and improve our AI automation services
  • To send appointment confirmations, reminders, and service-related communications
  • To send SMS text messages to users who have opted in to receive them
  • To respond to inquiries and provide customer support
  • To comply with legal obligations

3. SMS Messaging & Opt-In

SMS opt-in information and consent will not be shared with or sold to any third parties under any circumstances.

By submitting your phone number through any form on veileron.com, you expressly consent to receive SMS text messages from Veileron. These messages may include appointment confirmations, missed call follow-ups, and customer service communications.

Opt-in: You opt in by submitting your phone number through our website booking form at veileron.com, which includes clear SMS consent language.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message from us. After opting out, you will receive one confirmation message and no further SMS messages.

Help: For assistance, reply HELP to any message or contact us at todd@veileron.com.

Message frequency: Message frequency varies based on your interactions with our service.

Message and data rates may apply. Standard message and data rates charged by your mobile carrier may apply to all SMS messages sent and received.

4. Cookies & Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

We do not use third-party advertising cookies or sell data collected through cookies to third parties.

5. Data Security Practices

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data transmission via SSL/TLS encryption, restricted access to personal data, and regular review of our data collection and storage practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We do not share SMS opt-in data with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

  • With trusted service providers who assist us in operating our business (such as scheduling software and CRM platforms), who are contractually bound to keep your information confidential
  • When required by law, regulation, or legal process
  • To protect the rights, property, or safety of Veileron or others
  • With your explicit consent

7. User Rights & How to Update or Delete Your Information

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Opt-out of SMS: Reply STOP to any SMS message to immediately unsubscribe
  • Opt-out of email: Contact us at todd@veileron.com to be removed from email communications

To exercise any of these rights, contact us at todd@veileron.com. We will respond within 30 days.

8. California Privacy Rights (CCPA)

As a California resident, you have the right to know what personal information we collect, how it is used, and with whom it is shared. You have the right to request deletion of your personal information and the right to non-discrimination for exercising your privacy rights. We do not sell personal information. To submit a request, contact us at todd@veileron.com.

9. Children's Privacy

Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal information from a minor, we will take steps to delete that information promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

  • Email: todd@veileron.com
  • Website: veileron.com
  • Location: Escondido, California
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